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Addiction causes so much destruction, but now is a time for healing. While it’s up to your loved one to take responsibility for their own recovery, they are in a good, safe place for change.

For your part, we ask for understanding with our rules and processes. Know that we always have the best interest of your loved one in mind.

We also hope that you remain actively engaged in their treatment by signing up for HopeTracker, scheduling your e-therapy and attending family weekend.


It’s normal to want to be constantly reassured that your loved one is OK. After all, you’ve spent months if not years worrying. However, both sides need to understand what healthy communication in treatment looks like. Here’s what to expect from us and from your loved one.

Talking to Your Loved One

Talking daily is not healthy. It becomes a distraction to them immersing themselves in the treatment environment. They need to form their own opinions and deal with sensitive emotions (like shame for hurting you). They’re here to talk with trained therapists and peers to build support networks and get to the root of the issue.

They have access to the phone at least several times a week. If you don’t hear from them, remember they’re adults. They don’t “have” to call you.

They may express a desire to leave early at some point in their treatment. This is not a good sign. In their addiction, they rely on manipulation and excuses. Instead of buying into their story right away, take some time to think and gather the facts. Speak to their therapist to get a clearer picture of what’s in the best interest of your loved one. No matter how “bad” circumstances are that they describe, you should never help or encourage them to leave early without an immediate plan for continued treatment.

You can contact the facility at any time. However, you will not be immediately connected with your loved one. Even in emergency situations (like the death of a loved one), therapist approvals ensure things are communicated and planned for in the best possible way.

Talking with Us

Your loved one and HIPPA regulations dictate if and what we can communicate with you. If communication is lax on our part, they may not have signed a release or designated someone else as the primary contact. The therapist will only call the primary contact. That person should update all other family members.

They can revoke their consent at any time. This usually means they want to keep important information from you and is not a good sign. We‘ll do our best to convince them to keep communication open. As frustrating as it is, they control the communication of their treatment (by law).

Both Wellness and their therapist will contact you once a week with an update, pending a release is signed. If you do not hear from the therapist within 1 week, please call the facility. To provide the highest level of care for each client, therapists cannot be on the phone with loved ones all day.

No news is good news. You’ll be informed if your loved one is admitted to a hospital or leaves treatment early. Instead of worrying when you don’t hear from us, remember it means they’re actively in treatment.

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Family Weekends

Engaging Speakers

From the outside, addiction is impossible to understand. Spend a half day learning more about the disease and your role in recovery.

Personal Exercises

Start to communicate your feelings in a group or private family therapy session available Friday or Monday, scheduled with the therapist.


Visiting Hours

After the session each day, they can get a pass to spend the afternoon with you. In some cases, even off-site. Use the time to relax and reconnect.

Facility Contact Info

Click a facility below to get phone numbers, emails and the family weekend schedule.

Meet the Family Team

Olivia Kidney


Wellness Family Counselor

If Olivia is giving you advice, be sure to take it to heart. She’s been in the field over eight years and is driven by personal experience with the disease. After becoming a Certified Addiction Counselor (CAC), Olivia spent three years a Primary Therapist working directly with clients. Since then, she’s earned the distinctions of Certified Addiction Professional (CAP), Internationally Certified Alcohol & Drug Counselor (ICADC) and E-Therapy Certified Professional (ECP).

“My heart is with all who suffer from addiction and the terrible consequences for their families. If you need help at any point, please, please reach out. You’re never alone!”

Next Steps


Wellness E-Therapy

Family Wellness offers a one-time personalized counseling phone call. Along with 24/7 on going support via text or email to devise a plan for after treatment. The first 90 days after clients complete treatment at Ambrosia are the most critical and you play a big role. Get a plan now so your support and accountability can help translate into long-term recovery. To schedule a session, text our wellness line at 888-492-3658.


Sign Up for HopeTracker

Click to Sign Up Now — HopeTracker helps educate you on the general topic of addiction, if you need it, or dig into specific things like staying positive and life after treatment. The free online tool also lets you connect and get advice from other families. It’s the best thing you can do right now to help your loved one.


Plan for Family Weekend

Click to Revisit the Facility Info — Family weekends are a great resource to begin the healing process. Through speakers, worksheets, hearing from other families and private family therapy, you can start to have honest conversations. If you’re looking to visit, this is the time. NOTE: Each facility has a different schedule. Click a specific facility above for details.

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